Meals on Wheels South Texas (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains the types of information we collect, how we use it, how it is protected, and the choices you have regarding your information—including when you opt in to receive SMS messages from us.
- Information We Collect
- a. Personal Information You Choose to Provide
You may voluntarily provide personal information when interacting with our website or organization. This includes: Name, Email address, Postal address, Phone number (including SMS-opt-in phone numbers), Basic contact information, Information provided through surveys, requests for estimates, orders, correspondence, or forms, Messaging history (if you opt in to SMS messages). If you correspond with us through email, we may retain the content of your email messages, your email address, and our responses.
- b. Website Use Information
Our website may use standard technologies such as cookies and web server logs to collect aggregate information, including: Date and time of visits, Pages viewed, Time spent on the website, Websites visited before and after ours. This data is collected on an aggregate basis and is not associated with you as an individual.
- a. Personal Information You Choose to Provide
- Information Collected Through SMS Messaging
When you opt in to receive SMS messages, we collect: Your mobile phone number, Your consent to receive SMS communications, Your messaging interaction history, Your email address and basic contact information (if provided). We may collect this information directly from you (via forms, SMS interactions, or communications) or automatically when you interact with our website.
- How We Use Your Information
We use the information we collect to:- a. Operate and Improve Our Services: Administer business operations, Provide services and support, Fulfill requests or orders, Improve website functionality and user experience.
- b. Send Updates and Communications: Provide updates, service notifications, or information you have requested, Notify you about important changes to our website or services, Share special offers or opportunities we believe may be of value, Send SMS messages you have opted in to receive (You may opt out of SMS messages at any time by replying STOP).
- c. Website Analytics. Cookies and server logs help us: Track usage trends, Design user-friendly web pages, Improve capacity and performance, Understand user navigation patterns. We do not use these technologies to personally identify you or capture your email address.
- a. Operate and Improve Our Services: Administer business operations, Provide services and support, Fulfill requests or orders, Improve website functionality and user experience.
- Cookies: What They Are and How We Use Them
Cookies are small data files stored on your device to allow websites to recognize your browser and preferences. They help: Simplify navigation, Carry information across pages, Personalize your online experience, Improve transactional efficiency. We use cookies for statistical and functional purposes only—not for capturing personally identifiable information.
- Disclosure of Information to Third Parties
We may disclose your information: To affiliated companies, To trusted third-party service providers, consultants, or business advisors assisting us, In connection with a merger, acquisition, reorganization, financing, or sale of assets, As required by law, administrative order, or to protect legal rights, To assert or defend against legal claims. We do not sell, share, or disclose your personal information, phone number, or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes. We may share aggregate, non-identifying information (such as website traffic statistics) with reputable third parties.
- Your Choices and Controls
You may opt out of SMS messages anytime by replying STOP. You may opt out of promotional communications by following instructions included in those communications or by contacting us. You may request access to or correction of your personally identifiable information by emailing us using the contact methods provided below.
- How We Protect Your Information
We utilize industry-standard encryption and security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Confidential information submitted through secure areas of our website is encrypted prior to transmission. Unsecured email is not encrypted, so please do not send sensitive information (e.g., Social Security numbers, credit card data) via regular email.
Staff access to confidential information is limited to authorized personnel. Employees receive training and follow strict policies regarding confidentiality. Business practices are periodically reviewed for compliance with privacy and security standards.
- Legally Compelled Disclosure
We may disclose information if required to do so by law or if we, in good faith, believe such disclosure is necessary to: Comply with legal obligations, Protect our rights, Assist in investigations, Respond to legal process.
- Permission to Use Materials on Our Website
Materials on our website may be downloaded or printed for personal use only. Any reproduction, transmission, performance, display, or editing of website materials without our express written permission is strictly prohibited. Requests for permission may be directed to us using the contact information below.
- Updates to This Policy
We may periodically update this Privacy Policy. If we make material changes that substantively affect your privacy, we will provide notice on our website before the new policy takes effect. We encourage you to review this page regularly for updates.
- How to Contact Us
For questions or support, you can: Email: info@mowstx.org; or contact us through our Website: www.mowstx.org.
